Which payment gateways are supported?

KelBrix supports Stripe and Razorpay. When a customer checkouts, they receive a secure payment link in the chat. The moment they pay, the system registers the order as paid in your dashboard.

How does shipping delivery work?

When a customer pays, their details appear in your dashboard. You can click "Ship Order" to see shipping rates from major carriers, print delivery labels, and dispatch the package instantly. Tracking codes are automatically texted to the customer.

Can the bot handle orders when my business is closed?

Yes! You can set your business operating hours. If someone messages you off-hours, the bot will politely welcome them, confirm receipt of their order, and let them know you'll process it first thing in the morning.

How do we rescue unpaid sales from cart abandonment?

KelBrix monitors all started checkouts. If an order remains unpaid, the system automatically sends a helpful reminder message containing the payment link 1 hour later, making it easy for the customer to finish paying.

WhatsApp E-Commerce & Checkout

Automated WhatsApp E-Commerce & Conversational Checkout Platform

Turn WhatsApp into your most active 24/7 salesman. Let customers browse catalogs, place orders, and pay securely directly inside chat. Automatically calculate shipping costs and rescue unpaid carts—no complex website, coding, or tech setup required.

Start CRM Free

No Credit Card RequiredSetup in minutesBuilt for Agencies & Teams

Integrated with the tools Indian businesses run on

Google Gemini

Facebook

Instagram

IndiaMART

Brevo

Bland AI

Vapi

Zapier

Make

Razorpay

Stripe

Quick Summary & Key Highlights

What is WhatsApp Conversational E-Commerce?

WhatsApp Conversational E-Commerce is the practice of selling products and services directly through chat messages. Instead of forcing customers to navigate complex website product grids and fill out tedious registration forms, WhatsApp E-Commerce allows them to add items to their Catalog Cart or simply ask to buy via text (e.g. 'I want to buy organic honey'). The system automatically matches product names, logs the sale in your CRM, generates secure payment links, and handles delivery logistics like courier integration and automated tracking alerts without you lifting a finger.

KelBrix E-Commerce automates this entire cycle: order matching, payment link delivery, shipping carrier selection, and automatic cart recovery alerts.

Zero API Markup (BYOK)

Connect your own official Meta WhatsApp API, Brevo, OpenAI, or Vapi keys. KelBrix charges purely for workflow orchestration—never taxing message volume or calling minutes.

Integrated B2B Discovery

Extract verified company emails, phone numbers, and WhatsApp indicators directly from Google Maps and web search listings.

Sovereign Data Control

Unlimited single-click CSV/JSON exports with zero data lock-in or per-contact penalties.

Reseller Architecture

Multi-tenant Agency and Enterprise White-Label tiers supporting up to 50 client companies under custom domain branding.

Key Specifications

Deployment Architecture

All-in-One Cloud SaaS / BYOK Options

Pricing Model

Free Plan (100 Leads) • Starter @ ₹999/mo

Key Integrations

WhatsApp API/Web, Gemini AI, Bland, Brevo, Razorpay

Target Industries

Salons, Real Estate, Clinics, Agencies, Coaching

1-Click Install

Pre-Built WhatsApp Automation Flows

Select a ready-to-use WhatsApp automation flow to install in your workspace.

Instant Lead Capture Auto-Response

Trigger an instant WhatsApp welcome message with product brochure link when a new lead is created. (Trigger: Lead Created)

Automated Invoice & Payment Reminder

Send automated payment reminder with direct UPI / Stripe payment link 3 days before due date. (Trigger: Invoice Due Date -3 Days)

3-Day New Prospect Drip Sequence

Automate a 3-part WhatsApp sequence over 3 days educating prospects on product ROI. (Trigger: Pipeline Deal Stage -> Interested)

30-Day Inactive Lead Winback

Automated re-engagement broadcast sent to leads stuck in "Uncontacted" for 30+ days. (Trigger: Lead Inactive > 30 Days)

Feature breakdown

Simple Tools to Run Your WhatsApp Shop on Autopilot

Streamline order bookings, secure customer payments, and dispatch deliveries without needing developers.

Order by Simple Text

Let customers buy simply by typing (e.g., "I want to buy 2 packs of organic tea"). The AI system identifies the product, logs the sale in your dashboard, and texts them a payment link instantly.

WhatsApp Product Catalog

Display your products directly inside WhatsApp like a digital store. Customers can browse your catalog, add items to a cart, and checkout natively without leaving the chat app.

Automated Shipping Rates

Calculate real-time delivery costs from 25+ top courier services (Delhivery, BlueDart, etc.) at checkout. Automatically text tracking updates to customers as their parcel travels.

Automatic Cart Rescue

Never lose a distracted buyer. The system tracks unpaid checkouts and automatically sends a gentle, friendly reminder with their payment link after 1 hour.

Hands-Free Google Reviews

Grow your business reputation automatically. The moment the shipping courier delivers the package, the system texts the buyer asking for a Google review.

After-Hours Auto-Responder

Keep your business active 24/7. If a customer places an order late at night, the bot politely accepts it, explains when processing starts, and queues it for the morning.

Target Solutions

How Hyperlocal & Retail Brands Sell on WhatsApp

See how leading brands leverage chat checkout to increase conversion by up to 300%.

The Challenge

Ordering food or groceries from mobile websites is slow, causing customers to get distracted and close the page.

The Solution

Show your menu or catalog on WhatsApp. Let customers add items to a cart, pay, and receive automated delivery updates.

Features Utilized

Visual Catalogs

Night-time auto-responder

Courier dispatch

Measurable Outcome

35% increase in repeat orders with zero phone calls or manual coordination.

Value comparison

Conversational Commerce vs. Traditional Storefronts

See why text-based checkouts convert faster than traditional web shops.

Business Need	Separate Industry Tools	KelBrix Platform
Checkout Steps	Add to cart → Form → Account → Pay (4 steps)	Text "Buy X" → Click Link to Pay (2 steps)
Abandoned Carts	Spammy emails (often go to promotions folder)	Friendly WhatsApp message (98% open rate)
Shipping Rates	Manual calculator or complex shipping plugin setup	Instant auto-rates from top courier partners
Customer Contact	Requires email signup or app download	Direct 1-on-1 WhatsApp connection saved in CRM
Collecting Reviews	Slow email surveys sent weeks later	Instant text request right at delivery

Interactive Playbook

Simulate Your WhatsApp E-Commerce Automation

Click a scenario to see how KelBrix automatically processes catalog carts, captures shipping details, and sends payment links.

How does it work?

Click a workflow query to simulate how KelBrix replaces manual marketing tools.

KelBrix AI Advisor

Online

KelBrix automates your e-commerce checkouts on WhatsApp. When a customer adds products to their WhatsApp catalog cart and checkouts, our backend catches the SKUs, queries POS/Shopify pricing, registers the CRM order, and instantly fires back a secure Razorpay payment link.

Outreach & Lifecycle Pipeline Flow

Cart Submitted

Customer checkouts native catalog cart in WhatsApp chat

Address Captured

AI automatically collects and saves the delivery address

Pay Link Dispatched

Sends custom payment link (Razorpay/Stripe) automatically

Fulfillment Booked

Updates dashboard order to paid and books Shiprocket courier

Got questions?

WhatsApp E-Commerce Frequently Asked Questions

Everything you need to know about setting up payment links, catalog sync, and delivery routing.

To show your products in the native WhatsApp Catalog tab, yes, you connect it through your Meta Business Suite. However, if you don't have this, you can still sell! The system can match text messages to your uploaded products and send payment links directly in chat.