Support · Sovereign Sales Stack
Support Desk & Ticketing for Modern Sales Teams
Run CRM-linked support with queue and board views, separate sales and support ownership, department routing, SLA tracking, and omnichannel ticket intake from forms, cards, voice chat, and follow-up.
Integrated with the tools Indian businesses run on
Core Architecture
Engineered for Sovereign Data & Zero API Markup
KelBrix provides support desk & ticketing tightly integrated with WhatsApp CRM, Google Maps lead generation, and multi-tenant reseller operations.
Zero API Markup (BYOK)
Connect your own official Meta WhatsApp API, Brevo, OpenAI, or Vapi accounts. KelBrix orchestrates support workflows with 0% tax on message volume or minutes.
Integrated CRM Sync
Every action taken in support automatically updates customer timelines, stage progression, lead scoring, and team activity histories.
Sovereign Data Control
Unlimited single-click CSV and JSON data exports with zero vendor lock-in, per-contact penalties, or artificial export quotas.
Multi-Tenant Team Architecture
Role-based access control, departmental routing, and audit logs ensure operators, agents, and managers work with complete privacy and accountability.
Key Specifications
Deployment Architecture
All-in-One Cloud SaaS / BYOK Edge
Pricing Model
Free Plan (100 Leads) • Starter @ ₹999/mo ($15)
Integrations
WhatsApp Web, Meta Cloud API, Gemini AI, Bland, Brevo
Target Market
Sales Teams, Agencies, Local Businesses, SMBs
Capability Breakdown
What You Can Do with Support
Enterprise-grade capabilities built to help modern sales teams close deals faster.
CRM-linked tickets
Engineered to eliminate manual follow-up friction and give your team complete visibility over crm-linked tickets.
Queue + Board views
Engineered to eliminate manual follow-up friction and give your team complete visibility over queue + board views.
Lead Owner + Support Owner
Engineered to eliminate manual follow-up friction and give your team complete visibility over lead owner + support owner.
Department Routing
Engineered to eliminate manual follow-up friction and give your team complete visibility over department routing.
SLA + Overdue Tracking
Engineered to eliminate manual follow-up friction and give your team complete visibility over sla + overdue tracking.
Forms + Voice Chat Intake
Engineered to eliminate manual follow-up friction and give your team complete visibility over forms + voice chat intake.
Proven Outcomes
How Teams Win with Support
Battle-tested workflows built specifically for growing businesses and agencies.
The Challenge
Prospects go cold when support follow-up is handled manually across fragmented spreadsheets and chat windows.
The Solution
KelBrix centralizes support desk & ticketing with automatic pipeline progression and instant multi-channel alerts.
Features Utilized
Measurable Outcome
3x faster first-response time and zero dropped opportunities.
Got Questions?
Support FAQs
Clear answers on setup, WhatsApp automation, team collaboration, and data sovereignty.
Start with your first 100 free leads today
No credit card required. Launch your digital card, extract verified B2B leads, and automate WhatsApp sales workflows in under 3 minutes.